Returns & Exchanges

Exchanges, Returns and Right of Withdrawal.

We want you to shop with the peace of mind of knowing how exchanges, returns and the right of withdrawal work.

Exchanges and returns are processed using the same details as the original transaction. Write to us at info@maha-morena.com within the corresponding period, including:

  • Full name.
  • Order number.
  • Product.
  • Reason for the request.
  • Contact phone number.

Our team will reply within a maximum of 5 business days to carry out the process.

1. Exchanges

We accept exchanges for size, color or style.

  • Request them within 30 calendar days of receiving your order.
  • The product must be new and unworn, with its original tags and packaging.
  • It must not have been personalized or made to order.
  • It must be in perfect condition.

If the product you want is not available, you can:

  • Exchange it for another of equal or greater value (paying the difference).
  • Receive store credit, valid for 12 months.

Items without a manufacturing defect are not refunded in money; they can be exchanged or credited to your account.

Please note that Sale items cannot be exchanged or returned.

Please note that original shipping costs are non-refundable and that return shipping costs are the customer's responsibility. MÄHA & MORENA is not responsible for loss or damage that occurs while the return is in transit.

2. Returns (manufacturing defects only)

Refunds apply only to products with manufacturing defects.

  • The defect must be reported within 5 business days of receiving your order.
  • The product must be unworn, with its inner tags and in perfect condition.

Our team will review the case within a maximum of 5 business days. If the product can be repaired or replaced, we will do so and return it in perfect condition. If this is not possible, you may choose between an exchange or a full refund.

Refunds are processed within 30 calendar days of approval.

Repairs

Our jewelry is delicate and handmade to last over time with proper care. If you believe your piece has a manufacturing defect, send us photos and a description of the case at info@maha-morena.com.
We accept requests for manufacturing defects within 5 business days of receiving your order.
We recommend following our care guide to keep your jewelry in good condition.
The following are not considered manufacturing defects:
* Damage to pearls, shells or natural stones caused by use.
* Normal wear from everyday use.
* Pieces bent, twisted or broken through handling.
* Natural oxidation of metals.
* Wear of the gold or silver plating through normal use.
If we confirm a manufacturing defect, we will repair or replace the piece and refund the return shipping cost.
The jewelry must be sent in its original packaging or in a rigid case that protects it. Pieces damaged due to inadequate packaging will not be replaced.
Pieces showing signs of wear, impacts, drops or improper handling will not be considered defective.

3. Cancellations

You can cancel your order as long as it has not been prepared for shipment. The maximum time to cancel an order is 24 hours after purchase. To do so, write to us at info@maha-morena.com with the reason for the cancellation.

Right of withdrawal (under Colombian law)

Under Colombian law, you may exercise the right of withdrawal within 5 business days of receiving your order. Please keep in mind the following:

  • It only applies to online purchases, as established by law.
  • Shipping costs are the customer's responsibility.
  • The refund will be made through the same payment method within 30 calendar days of receiving the product.
  • The product must be returned in the same condition in which it was received.

This right does not apply to personal-use or personalized products.


Important information

  • Cash-on-delivery returns are not accepted.
  • Products must be returned new and unworn.
  • Sale and Final Sale items are final purchases.
  • If this policy conflicts with Colombian law, the provisions of the law shall prevail.